Who we are
Our website address is: http://witardsuk.com & https://witardsuk.co.uk
Privacy Policy for Witards UK
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfil your order, I need certain information, including your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide additional personal information (such as custom requests) when you contact me directly.
When you use this site several actions (e.g. commenting) trigger the dispatch of emails. They contain information about you associated with your email address. Which data are part of these emails depends on the action performed. These emails are stored and accessible to the site management as log.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
When you provide your affirmative consent (e.g., for newsletter subscriptions, if applicable).
If necessary to comply with a legal obligation or in connection with a legal claim.
As necessary for the purpose of my legitimate interests, such as improving my services and complying with policies.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Information Sharing and Disclosure
We share information with third parties who help us provide our orders and store services to you;
Service providers: I may share your information with third-party providers (like shipping carriers) to perform services, but only to the extent necessary.
Compliance with laws: I may share your information if required by law to do so, including to respond to legal requests, prevent fraud, or protect others. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties
Data Retention
Guest Users; I retain your personal information only for as long as necessary to provide my services and comply with any legal obligations. Generally, I keep your data for a period of 4 years.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For information on SMS / MMS information, please view our policy HERE.
“WitardsUK’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.”
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Payments
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy or the Stripe Privacy Policy for more details.
Cookies
Your Rights
You have rights regarding your personal information, including:
The right to access and receive a copy of your personal information.
The right to change, restrict, or delete your personal information.
The right to object to certain uses of your personal information.
To exercise these rights, you can contact me directly.
How to Contact Me
If you have any privacy-related questions, feel free to contact me at info@witardsuk.com.
