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FAQ'S

Welcome to our frequently asked question’s page!

Can’t find an answer to what you are looking for?

You can contact us via one of the various options available in the black speech bubble.Β  Alternatively, you can chat “live” via the gold chat icon during working hours.Β  If you contact us outside working hours, leave a message and we will respond the following day! Both are located to the right of your screen.

You can also use the enquiry form, link located at the top & botton of every page.

Yes, you can find a selection of helpful guides on our “guidlines” page. The link can be found at the bottom of any page. These guides cover; Self adhesive vinyl stickers / transfers HTV heat transfers Rhinestone transfers If you have any questions not covered, drop us a message.

No, all of our business is online. You can purchase any of our items directly from our webpage. You can also find out products on; Google Shopping Our Facebook page (witardsuk) via product linked posts Our Instagram page (witardsuk) via product linked posts Tiktok Shop

Yes! If you see a product you like but need it in a different size or colour not offered, just drop us a message! You will find an enquiry button next to each product, just enter your contact details along with your message and hit send! We will get back to you as soon as we have an update.

Hi, Thanks for contacting WitardsUK. We can ship internationally, if you live outside of the U.K. and are interested in one of our products we would be happy to help.Β  We currently ship to; UK, USA & most countries within the E.U. (currency selector is available in the footer on the right of all pages)

You can contact us via one of the various options available in our “contact us” widget. The black icon located on the right hand side of the screen. You can reach us on; WhatsApp Instagram DM Email Contact Form Or via the blue, “live chat” icon, located on the right of the screen during office hours.

Upon placing your order, you can view order updates in the “My Account” section on the website. This is located at the bottom of every page. You will also receive an automatic email notification once your item has shipped, along with a copy invoice. Depending on the delivery option chosen at checkout, this email will also include tracking numbers if applicable.

We will get started on your order as soon as we receive it. If the item doesn’t require customisation, we aim to ship within 2-3 days; for transfers, stocked t-shirt / hoodie sizes. For resin designs, we aim to ship within 5-7 days. As each of these items are usually made to order. For customised items, i.e. change of colour or size to a non stocked item; this will be an additional 3-4 days on top of shipping. But we will keep you updated and try to get your item out as soon as possible.

Typical shipping times –

UK – 2-3 days
USA – 7-9 days
E.U – 3-5 days

You can reach our to us via any of the options available in the black chat icon, located on the right of the screen anytime. You can also contact us via the blue “live chat” icon, located on the right of the screen, times below; Monday = 10am – 5pm Tuesday = 10am – 5pm Wednesday = 10am – 5pm Thursday = 10am – 5pm Friday = 10am – 5pm Saturday = 11am – 2pm Sunday = CLOSED

At Witards UK, our mission is to inspire creativity and individuality through custom rhinestone and vinyl designs. We believe that fashion should be fun, expressive, and uniquely yours. Whether you’re adding a personal touch to your wardrobe or creating standout pieces for special occasions, our handcrafted designs bring sparkle and personality to every item. With a passion for quality and customisation, we make it easy for you to β€˜Embrace Your Unique Style’ with confidence.

If you have any questions regarding a refund, please visit our Refund and Returns policy. This can be found at the bottom of each page, but if you are unable to find what you are looking for, drop us a message.

To initiate a return, please login via the “My Account” page, located in the sub menu at the bottom of every page. Navigate to orders and select the “refund” option. Please provide a reason for return and as much additional information as possible. If you are outside of the 14 day return window and are unhappy with the product that you have purchased from us, please let us know. Contact us at returns@witardsuk.com along with your order number and questions. For more detail, please refer to our Refunds and Returns policy, located at the below address, or via the sub menu at the bottom of any page. For more information click here

All of our items are shipped via Royal Mail. You can select the service you require when checking out your order from your basket. Please Note we are not held liable for any actions taken by the courier service, Royal Mail, in relation to industrial strikes / action’s, as these are outside of our control.

We accept nearly all major credit / debit cards available in the UK; these include; Visa, Mastercard, American Express, Discover, JCB, We can also accept; Google Pay Apple Pay & Amazon Pay

All of our products are customised and made at our small workshop, located in Hampshire. We take pride in putting together the elements of each design, ensuring your product is shipped in perfect condition. We source our items from various suppliers, both local and international to ensure we can get the best price and quality for your items.

Witards UK is a creative brand specialising in custom rhinestone and vinyl designs for clothing and accessories. We bring a touch of sparkle and personality to fashion, offering ready-to-wear T-shirts, hoodies, and transfers that let you customise your look with ease. Every piece is carefully handcrafted with quality materials, ensuring long-lasting designs that stand out. Whether you’re looking for a bold statement piece or a subtle touch of glam, we’re here to help you β€˜Embrace Your Unique Style’ with confidence.

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